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Suitable will ship your order with PostNL (a Dutch shipping agency). You will be kept informed about the status of your order by e-mail. You will also receive a tracking number as soon as we have shipped the parcel, so that you are able to track your order at all times.
Note: If you choose to pay your order up front using prepayment, please take into account that it might take a couple of days before we receive your payment. This can usually take up to 5 working days. As soon as we have received your payment, we will notify you by e-mail and your order will be shipped the same day.
Once your order is shipped, changing the address is no longer possible. The shipping agency will try to deliver the parcel at the submitted address twice. If both attempts fail, the parcel will be shipped back to our warehouse in the Netherlands. We can then reship it to a new address for you.
You, as a customer, have the right of withdrawal when purchasing products from a distance. This means that you can try the purchased item on once, to see if it fits. If you are not happy with it, you are free to return it to us within 14 days.
We notice that some of our customers are a little confused about their right to cancel or return orders. If you’d like to read more, please read the information about the right of withdrawal.
After receiving the order you have 14 days to exchange or return any items. You do not have to report this in advance to us. Exchanging or returning items by mail is possible, just ship the items you would like to exchange or return to the addres below. Shippingcosts for returning something to us are not reimbursed.
Stadionlaan 163 - 165
Please fill out the return form and add this to the package. You can find a copy of the return form in your order.
- the item you have received is damaged
- you have received the wrong item
We will refund you in the same way that your payment was made when you ordered the items. There will not be any extra costs when you choose to be refunded.
PayPal uses a very advanced technique that guarantees a 100% safe and secure environment. PayPal will also never reveal your personal, financial information to Suitable.
How does PayPal work?
As soon as you choose PayPal as the desired payment method you will proceed to a special page on the PayPal website. On this page the payment can be finished by logging in to your PayPal account or by using your credit card.
Finished the payment? Great! Your order will be processed immediately and will be shipped as soon as possible.
Prepayment is completely safe and does not have any addition costs. It does however take a couple of days before we will receive your payment in our account. Take into consideration that it might take up to 5 days before we are able to process your order.
Did you already transfer the money, but did you change your mind? No problem. Please contact our customer service, they are able to cancel your order (if it is not already shipped) and refund you your money.
Suitable Account Information
When making a bank transfer please always state your order number, so that we are able to connect the payment to the right order. You can find your order number in the confirmation e-mail you have received after placing your order.
Would you like to gift wrap your order? Please choose the option ‘Gift Wrapping’ in the shopping cart, the costs are € 1,95.
If preferred, we can also ship the gift to your loved one right away. Just fill out a different shipping address while checking out. Suitable will ship the order in a nice giftbox for you.
- Report your complaint by e-mail: [email protected]. Also mention your name, contact information and ordernumber so that we can find your purchase immediatly. Does it concern a damaged item? Please also add a photo, so that we can see and judge the damage.
- On working days we strive to give you a personal response within 24 hours. However, if it is very busy at our customer service it might take a little longer. No respons after five days? Please contact us again!
- In mutual consultation we will try to find an appropriate solution for your complaint. For example: if you received your new shirt with a stain we will exchange it for a new one, or if you had ordered three ties but only got two we will ship the missing tie right away!
Do you have any feedback about the way someone helped you (customer service or in our shops) please let us know too. We strive for 100% satisfied customers, so we really appreciate your tips!
In addition to the statutory warranty, the manufacturer’s warranty also applies to certain items. A manufacturer’s warranty is an extra guarantee given by the importer or manufacturer. The manufacturer or importer can set conditions for this warranty.
Would you like to have the parcel delivered at another address? Please enter the desired address in the check out.
Suitable understands that representative corporate wear is important. After all, your image is decisive for the success of your company. Who are the most important for spreading this image? Right, the team that works for you! The clothing that they wear distinguishes you from other companies and gives your company and your employees a professional appearance.
Would you like to create a recognizable identity thourgh the clothing that your team wears? Maybe for accountmanagers, store staff or even if it is just for fairs and conferences. Suitable can help you find suitable clothing for your team!
Suitable is happy to advise you, from socks to shirts or even entire suits. We are convinced that non-verbal communication determines the overall presentation to a large extent. We know better than anyone that clothing is the most important example of this. Perfectly styled outfits are an extension of the quality and service that your company offers its relations. With our nearly 20 years of experience in fashion, we can assure you that we will find the perfect fit for your team and company.
We operate, as part of Suitable, on the B2B market. You can contact us with all your questions about business wear for either small or large groups, such as associations and companies. Choose Suitable if..
- ..you are convinced that your company and employees need a more professional and representative image.
- ..you want to purchase identical items for either a small or large group of people.
- ..you would like some professional advise from a expert in fashion to make sure you are choosing the right items.
Our customer service is happy to give you suitable advice or even plan (fashion) workshops for your employees. Whatever you need, just contact us!
For example, always wash the item at the advised temperature. Do not wash the item on a higher temperature. Are there stripes added to the washing machine symbol? Then this means that you should be extra careful with this item: choose a short program or put less items in the washing machine. Please also check if it is recommended to dry the article in the dryer or on a laundry rack, and if you can iron the item or not.
You can also check out the reviews from previous customers. It is possible that thay have said something about the fitting or size. We also recommend to keep in mind what you want to use it for. Is it a formal shirt or should it be extra comfortable? Still not sure? Please check out our size charts, or contact our customer service. We are happy to help!